Returns & Refunds
We want every Nuvelah customer to be satisfied with their purchase. Due to food safety standards, Nuvelah does not accept returns, exchanges, or refunds on food products once shipped, unless the issue is the result of an error by Nuvelah.
Cancellations
Order cancellation requests must be submitted as soon as possible. Cancellations are not guaranteed once an order has been processed, packed, labeled, or shipped.
Warm Weather Shipping Notice:
Nuvelah chocolate products are designed to melt and be re-melted for normal use. During warm weather months, especially from April through November, chocolate may soften or melt while in transit.
If melting occurs, it does not affect the quality, flavor, or usability of the product. The chocolate can be re-melted and used normally by following the melting instructions on the package.
Warm temperatures may sometimes affect the appearance of the chocolate, including blooming or discoloration. This is cosmetic only and does not change the taste or quality.
Because chocolate and other temperature-sensitive products may melt during shipping, purchases made during warmer months are at the customerโs discretion. Nuvelah does not accept returns, exchanges, or refunds due to melting caused by weather or transit conditions.
To help protect your order, we recommend:
- Place orders early in the week to help avoid weekend carrier delays.
- Ship to an address where someone is available to receive the package.
- Avoid packages being left outside in direct heat or sunlight.
- Consider local temperatures and possible weather delays before ordering.
- Choose expedited shipping when available to reduce transit time.
Shipping Policy
Nuvelah ships premium dessert ingredients, including sauces, creams, spreads, chocolate melts, crumbs, waffle mixes, crepe mixes, kataifi, and other food service products to eligible locations based on available shipping options at checkout.
Shipping costs are calculated based onย package weight, order size, delivery distance, shipping destination, and available carrier rates. Final shipping charges will be shown at checkout before payment is completed.
Order Processing
Orders are processed after payment is successfully completed. Processing times may vary depending on order volume, product availability, holidays, weather, or carrier pickup schedules.
Once your order is packed and handed to the shipping carrier, delivery time depends on the carrier and the shipping method selected at checkout.
Delivery Times
Delivery times are estimates only and are not guaranteed. Nuvelah is not responsible for delays caused by shipping carriers, weather, holidays, incorrect addresses, customs issues, carrier disruptions, or other circumstances outside our control.
Customers are responsible for providing a complete and accurate shipping address at checkout. Nuvelah is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete address information.
Contact info for approved Returns
Address: 8580 Stirling Rd # 105 - Davie FL 33024
Tel: (954)408-4007
Email: Sales@Nuvelah.com