This Privacy Policy explains how Nuvelah.com collects, uses, stores, and protects your information when you visit our website, place an order, contact us, or use any of our services. By using Nuvelah.com, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit Nuvelah.com or place an order, we may collect certain information from you, including:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information
  • Order history
  • Business name, when applicable
  • Messages or inquiries submitted through our website
  • Website activity, browser type, device information, IP address, and cookies

We collect this information to process orders, provide customer support, improve our website, and communicate with customers.

2. Payment Information

Payments made through Nuvelah.com are processed by secure third-party payment providers. Nuvelah does not store full credit card numbers or complete payment details on our servers. Payment providers may collect and process your payment information according to their own privacy and security policies.

3. How We Use Your Information

Nuvelah may use your information to:

  • Process and fulfill orders
  • Confirm purchases and send order updates
  • Arrange shipping and delivery
  • Provide customer service
  • Respond to questions, requests, or complaints
  • Send promotional emails, offers, or product updates
  • Improve website performance and customer experience
  • Prevent fraud, unauthorized transactions, and abuse
  • Comply with legal, tax, and business requirements

We do not sell your personal information to outside companies.

4. Email and SMS Communications

By submitting your contact information or placing an order, you may receive order confirmations, shipping updates, customer service messages, and promotional communications from Nuvelah.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email. For SMS messages, you may opt out by following the instructions provided in the message, when available.

Transactional messages related to orders, delivery, payments, or customer service may still be sent when necessary.

5. Cookies and Tracking Technologies

Nuvelah.com may use cookies, pixels, analytics tools, and similar technologies to improve website functionality, remember preferences, analyze traffic, measure advertising performance, and provide a better shopping experience.

Cookies may help us understand how customers use the website, which pages are visited, and which products are viewed. You may disable cookies in your browser settings, but some website features may not work properly.

6. Third-Party Services

Nuvelah may share necessary information with trusted third-party service providers who help operate our website and business, including:

  • Payment processors
  • Shipping carriers
  • Website hosting platforms
  • Email and SMS marketing providers
  • Analytics providers
  • Fraud prevention tools
  • Customer service platforms

These third parties are only given the information needed to perform their services and are expected to protect your information according to applicable privacy laws and their own policies.

7. Shipping and Delivery Information

To complete your order, Nuvelah may share your name, address, phone number, email address, and order details with shipping carriers, fulfillment partners, or delivery providers. This information is used only to process, ship, track, and deliver your order.

Nuvelah is not responsible for the privacy practices of third-party shipping carriers or delivery providers.

8. Wholesale and Business Customers

If you contact Nuvelah as a business, café, bakery, restaurant, distributor, or wholesale customer, we may collect business-related information such as business name, resale details, contact person, phone number, email address, shipping location, and order volume.

This information may be used to process wholesale requests, provide quotes, manage business accounts, offer product recommendations, and communicate about future orders.

9. Data Security

We take reasonable steps to protect your information from unauthorized access, misuse, loss, disclosure, or alteration. However, no website, online transaction, or electronic storage system is completely secure. By using Nuvelah.com, you understand that information transmitted online carries some level of risk.

10. Data Retention

Nuvelah may retain your information for as long as necessary to complete business purposes, including order processing, customer service, legal compliance, tax records, fraud prevention, and dispute resolution.

When information is no longer needed, we may delete, anonymize, or securely store it according to our business and legal requirements.

11. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Request access to the personal information we have about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Opt out of marketing communications
  • Limit certain types of data processing where applicable

To make a privacy request, contact Nuvelah using the contact information available on Nuvelah.com.

12. Children’s Privacy

Nuvelah.com is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will take reasonable steps to delete it.

13. Do Not Track Signals

Some browsers offer “Do Not Track” settings. Because there is no universal standard for responding to these signals, Nuvelah.com may not respond to all Do Not Track requests. You may manage cookies and tracking preferences through your browser settings.

14. International Users

Nuvelah.com is operated for customers in the United States and other eligible locations where our products may be sold or shipped. If you access the website from outside the United States, you understand that your information may be processed and stored in the United States or by third-party service providers in other locations.

15. Changes to This Privacy Policy

Nuvelah reserves the right to update or change this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of Nuvelah.com after changes are posted means you accept the updated Privacy Policy.

16. Contact Information

For questions about this Privacy Policy, your personal information, or privacy-related requests, please contact us through the contact information listed on Nuvelah.com.

Website: Nuvelah.com
Brand: Nuvelah
Products: Premium dessert ingredients, sauces, creams, spreads, chocolate melts, crumbs, mixes, kataifi, and food service supplies.