Welcome to Nuvelah.com. These Terms & Conditions govern your use of our website and the purchase of products from Nuvelah. By accessing our website, placing an order, or using any part of our services, you agree to be bound by the terms listed below. Please read them carefully before using this website.

1. General Information

Nuvelah provides premium dessert ingredients, including sauces, creams, spreads, chocolate melts, crumbs, waffle mixes, crepe mixes, kataifi, and other food service products for cafés, bakeries, restaurants, dessert shops, catering businesses, and individual customers.

By using Nuvelah.com, you confirm that you are at least 18 years old or are using this website under the supervision of a parent, guardian, or authorized business representative.

2. Product Information

We make every effort to display accurate product descriptions, images, ingredients, sizes, packaging details, prices, and availability. However, product images may vary slightly from the actual product due to packaging updates, photography, lighting, screen settings, or supplier changes.

Nuvelah reserves the right to update product information, pricing, ingredients, packaging, and availability at any time without prior notice. Customers are responsible for reviewing product details before placing an order.

3. Food Allergy Disclaimer

Nuvelah products may contain or come into contact with common allergens, including but not limited to milk, dairy, nuts, peanuts, pistachios, hazelnuts, wheat, gluten, soy, eggs, and other allergens.

Customers are responsible for reading ingredient labels and allergen information before consuming or serving any product. Nuvelah is not responsible for allergic reactions, sensitivities, or health-related issues caused by the use or consumption of our products.

4. Orders and Payments

All orders placed through Nuvelah.com are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, incorrect pricing, product unavailability, shipping restrictions, or payment issues.

Payment must be completed at checkout before an order is processed. By submitting payment information, you confirm that you are authorized to use the selected payment method.

5. Pricing and Availability

Prices listed on Nuvelah.com are subject to change without notice. We reserve the right to correct pricing errors, product listing mistakes, or inaccurate promotional offers. If an order is affected by a pricing error, we may contact you for approval before processing or cancel the order and issue a refund.

Product availability is not guaranteed until the order is processed and confirmed.

6. Shipping and Delivery

Nuvelah ships orders to eligible locations based on available shipping options at checkout. Shipping times are estimates only and are not guaranteed. Delays may occur due to carrier issues, weather, holidays, incorrect addresses, customs delays, or other circumstances beyond our control.

Customers are responsible for providing a complete and accurate shipping address. Nuvelah is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Once an order is handed to the shipping carrier, Nuvelah is not responsible for carrier delays, lost packages, damaged packages, or delivery failures. However, we will do our best to assist customers with carrier claims when possible.

7. Wholesale and Business Orders

Nuvelah products may be sold for business, food service, wholesale, or commercial use. Business customers are responsible for ensuring proper storage, handling, preparation, labeling, resale compliance, and use of products according to applicable food safety laws and regulations.

Nuvelah is not responsible for how products are stored, handled, prepared, resold, or served after delivery.

8. Returns, Refunds, and Cancellations

Because Nuvelah sells food and dessert ingredients, returns may be limited for safety and quality reasons. Products that have been opened, used, damaged after delivery, improperly stored, or altered cannot be returned.

Refunds or replacements may be considered only for eligible issues such as wrong items, missing items, or verified damage during shipping. Customers must contact Nuvelah within 48 hours of delivery with order details and clear photos of the issue.

Order cancellations are not guaranteed once an order has been processed, packed, or shipped.

9. Storage and Handling

Customers are responsible for properly storing all products after delivery. Many dessert ingredients should be stored in a cool, dry place away from direct sunlight, heat, moisture, or contamination. Some products may require specific storage instructions listed on the packaging.

Nuvelah is not responsible for product damage, texture changes, spoilage, melting, separation, or quality issues caused by improper storage after delivery.

10. Website Use

You agree not to use Nuvelah.com for any unlawful, abusive, fraudulent, or harmful purpose. You may not attempt to interfere with the website, misuse checkout systems, copy website content without permission, or use the website in a way that may harm Nuvelah or other users.

We reserve the right to restrict or terminate access to our website for users who violate these Terms & Conditions.

11. Intellectual Property

All content on Nuvelah.com, including logos, product names, images, designs, text, graphics, branding, packaging concepts, and website content, is owned by or licensed to Nuvelah. You may not copy, reproduce, distribute, modify, or use our content without written permission.

12. Limitation of Liability

Nuvelah is not liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services. This includes, but is not limited to, business losses, lost profits, product misuse, improper storage, shipping delays, website interruptions, or third-party carrier issues.

To the fullest extent permitted by law, Nuvelah’s liability for any claim shall not exceed the amount paid by the customer for the specific product or order related to the claim.

13. Third-Party Links and Services

Nuvelah.com may contain links to third-party websites, payment providers, shipping carriers, or other services. We are not responsible for the content, policies, practices, or actions of third-party websites or service providers.

14. Changes to These Terms

Nuvelah reserves the right to update, change, or replace these Terms & Conditions at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of Nuvelah.com after changes are posted means you accept the updated terms.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted according to the laws of the State of Florida, United States, without regard to conflict of law principles.

16. Contact Information

For questions about these Terms & Conditions, orders, products, or website policies, please contact us through the contact information listed on Nuvelah.com.

Website: Nuvelah.com
Brand: Nuvelah
Products: Premium dessert ingredients, sauces, creams, spreads, chocolate melts, crumbs, mixes, and food service supplies.